Refund policy

If SimpleSign365 is not right for you, ask within 60 days of your last payment and we refund that payment in full.

Last updated 22 October 2026

60-day refund of your last payment

If you are not happy with a paid plan, ask for a refund within 60 days of your most recent payment. We refund that payment in full, whether it was a monthly or a yearly payment. You do not have to give a reason.

Earlier payments are not refunded. The refund covers the last payment only.

How to ask

Email hello@simplesign365.com from an address of your office, and tell us the office name or the receipt. Our payment provider, Paddle, can also process a refund request through the link in your receipt email.

What happens next

• We confirm the refund and Paddle returns the money to the card or account you paid with. It usually arrives within 5 to 10 business days, depending on your bank.
• Your plan ends when the refund is made, and your office moves to the Free plan.
• On the Free plan nothing is stored. Download the signed documents you want to keep before you ask for the refund.

Who processes payments

Paddle.com Market Ltd is the merchant of record for SimpleSign365 orders, so your receipt and any refund come from Paddle. This policy does not limit any rights you have under the law, for example as a consumer in the EU.